Terms & Conditions

These terms apply to work carried out by Grime Busters KY LLC(“Grime Busters KY”, “we”, “us”) and to your use of this website. Booking work with us means you accept them.

Grime Busters KY LLC sends text messages to customers about their own jobs. By giving us your mobile number and ticking the consent box on our quote form — or by asking us in person, by phone or in writing to text you — you agree to receive these messages.

What we send

• Estimates and links to approve them.
• Appointment confirmations, reminders and crew arrival notices.
• Invoices and payment links.
• Replies to questions you have sent us.

These are service messages about work you have asked us to do. We do not send marketing or promotional text messages.

Frequency and cost

Message frequency varies depending on your job — typically a handful of messages around a single visit. Message and data rates may apply. We do not charge you for texts; your mobile carrier may.

How to stop

Reply STOP to any message from us at any time and you will stop receiving texts. You will get one confirmation message and then nothing further. Reply START if you want them again, or ask us next time we speak.

Reply HELP for help, or call us at (502) 599-6855.

Opting out of texts does not cancel your job. We will reach you by phone or email instead.

Carriers and delivery

Carriers are not liable for delayed or undelivered messages. We cannot guarantee that every message arrives, so anything time-critical — a crew arriving, a job being cancelled — we will also confirm by phone.

How we handle the information behind these messages is set out in our Privacy Policy. In short: we do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Estimates are based on what we can see and what you have told us. If the job turns out to be materially different once we are on site — more square footage, damage we could not see, access we were not told about — we will tell you before we start and agree a revised price with you rather than surprising you on the invoice.

Estimates are valid for 30 days unless the estimate itself says otherwise.

Pressure washing and landscaping depend on the weather. We may need to move a visit for rain, freezing temperatures or unsafe conditions; we will contact you to rebook as soon as we know.

You can cancel or reschedule at no charge by telling us at least 24 hours before the appointment.

You are responsible for giving us safe access, a working water supply and an outdoor power outlet where the job needs them, and for telling us about anything we should know — loose siding, failing sealant, delicate planting, pets in the yard.

We ask that vehicles, furniture and anything fragile are moved clear before we arrive. We take care, and we are insured, but we cannot accept responsibility for damage to pre-existing defects we were not told about.

Invoices are due on the terms stated on the invoice. We accept card payments through Stripe, plus cash and check. We do not store your card details.

Prices, service descriptions and photographs on this website are for information. They are not a binding offer — the estimate we send you is.

We may update these terms. The version in force for your job is the one published when you booked it. The date at the top of this page says when it last changed.

Grime Busters KY LLC, Louisville & Oldham County, KY
Phone and text: (502) 599-6855
Hours: Mon–Sun, 9:00 AM – 7:00 PM